Many law firms will give you plenty of information about their lawyers and their results, but they tell you little about what your experience will be like with them. We already know we will do an excellent job handling your personal injury case. It is the only type of law we handle, and we are very good at it. In fact, we feel as if we are among the best personal injury law firms in St. Louis and even in Missouri. But what sets us apart is our commitment to client service beyond just the recovery in the case.
Many people who call us have never been through a personal injury case before and many have never even worked with a lawyer. Therefore, they do not even know what kinds of traits they should be looking for in a law firm. One of the biggest complaints clients have about their lawyers is lack of communication. This is how we distinguish our law firm.
Focus On Client Communication
With our firm, we have made a steadfast commitment to keeping our clients informed every step of the way. If there are questions, you will have constant access to our lawyers whether by office phone, cell phone, or email. Simply put, we never want our clients to be in the dark about anything that is happening in the case. It is this intense focus on client service and communication which led us to create the Schultz & Myers
Client Bill of Rights
and
Satisfaction Guarantee
.
Client Bill of Rights
As our client, we believe you have the following nonnegotiable rights:
- Right to have your calls returned immediately.
- Right to be updated regularly about the status of your case.
- Right to be treated in a respectful and professional manner at all times.
- Right to know the truth about what is happening with your case.
- Right to have your legal rights explained in plain English.
- Right to a fair written agreement with the firm without any legal mumbo-jumbo or fine print.
- Right to make the ultimate decision on your case.
100% Satisfaction Guarantee
We are so confident in the quality of work, the level of service, and the personal attention we will provide to you, we are proud to back it up with this unique 100% Satisfaction Guarantee. Simply, if you are not 100% satisfied with the way we treat you and your claim, during the first 30 days after hiring our firm, you are free to take your file, no questions asked, with no responsibility for attorneys fees or any expenses we have funded.